Returns
Returns & Exchanges
Need to return an item?
We hope you love your order, but if something isn’t quite right, we’re here to help. Please read the information below to ensure your return is quick and straightforward.
Return Policy
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You can return eligible items within 30 days of receiving your order.
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All returned items must be in a resalable condition. Items must be unworn and returned with all original tags attached.
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We reserve the right to refuse returns that do not meet these conditions.
How to Make a Return
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Contact us at [sales@alchemysignature.com] with your order number and reason for return.
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We’ll reply with return instructions and the return address.
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Securely package your item and send it back within 7 days of approval.
Return Costs
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Returns are complimentary, subject to fair and reasonable use.
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We recommend using a tracked service, as we can’t be responsible for items lost in transit.
Refunds
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Once your return has been received and inspected, we’ll notify you by email.
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Approved refunds will be processed within 48 hours.
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Please note that bank processing times may vary.
Exchanges (Optional)
If you’d like to exchange an item for a different size or variant, please contact us before returning your order. Exchanges are subject to availability.
Faulty or Incorrect Items
If you receive an item that is faulty, damaged, or incorrect, please email [sales@alchemysignature.com] within 7 days of delivery, including your order number and clear photos of the issue. We’ll arrange a replacement or refund as quickly as possible.
Questions?
If you have any questions about returns, refunds, or exchanges, feel free to get in touch — we’re happy to help.
📧 [sales@alchemysignature.com]
📍 Or visit our Contact page
